Announced earlier this week, retail store Kohl’s said it is now processing Amazon purchase returns at all of its stores nationwide. Kohl’s made good on their April announcement to extend the free service to over 1,000 stores in 48 states.
Simple Return Process
First, customers visit Amazon’s online return center to select a Kohl’s drop off store so Amazon can email a QR code to the store to be scanned.
Next, customers take their eligible Amazon items to a Kohl’s store for return, without having to package the items.
Then, once the items are at the selected Kohl’s store, the store packages the items for shipment and sends them to an Amazon return center.
Origins of the Partnership
The Kohl’s and Amazon partnership began when they started testing the return program at some stores in Los Angeles and Chicago, then expanded to Milwaukee in 2018.
Kohl’s CEO Michelle Gass made a statement on Monday.
“The nationwide rollout of the Amazon Returns program is our single biggest initiative of the year. Our top strategic priority is driving traffic, and this transformational program does just that. It drives customers into our stores, and we are expecting millions to benefit from this service.”